Get matched with a therapist

If you need help right now, please don't wait for a match

Haven is built for ongoing, scheduled care. It is not an emergency service, this form is not monitored around the clock, and no one will read it the moment you send it.

If you're having thoughts of suicide or self-harm, or you're worried about someone who is, please contact your local emergency number or go to your nearest emergency department now. Most countries also run a free, confidential crisis line — your local health service can tell you the current number for where you are, and it will reach someone tonight.

The questionnaire

Let's start with what brought you here

1 · What's going on

What brings you to therapy right now?

In your own words. As short or as long as you like — there's no right answer here.

What would you like to work on?

Choose as many as apply, or none.

Anxiety & panic Depression & low mood Trauma Grief & loss Relationships ADHD & focus Identity & belonging Burnout & work I'm not sure yet

Have you been in therapy before?

2 · Who you'd like to talk to

What kind of care are you looking for?

Individual therapy — weekly 50-minute sessions, just you Couples counselling — you and your partner, together Teen & young adult — for ages 13–24 Psychiatry — evaluation and medication management Not sure yet — help me work it out

Therapist gender preference

Preferred language

Anything else that matters in a therapist?

Faith, cultural background, lived experience, age range — we honour these where we can.

3 · Practicalities

Your first name

Email address

This is where your three matches arrive.

State you live in

Therapists must be licensed where you are — this decides who we can show you.

When could you usually talk?

Weekday mornings Weekday afternoons Evenings Weekends

How would you like to pay?

If you choose insurance, we check your plan and show your real per-session cost before anything is booked or charged.

No card required. You'll meet three therapists before deciding anything.

What happens after you send this

A coordinator reads it. Not a scoring engine — a licensed person.
Three therapists arrive by email, with their approach and a short intro video each.
You pick one and book. If the fit is wrong later, switching is free and unlimited.

Median time to matches: 48 hours

Using your insurance

Haven is in-network with most major plans. Enter your member ID after matching and we'll confirm cover against your own plan before you're charged anything.

Your real per-session cost is shown on screen before you book
Most covered members pay $25–$45 per session
Self-pay is $85 per session with no contract

Cover varies by plan, state and deductible status. Your quoted cost is confirmed with your insurer, not estimated from an average.

Your answers are private

What you write here is visible only to the care coordinator matching you and, once you choose, the therapist you pick. Haven is HIPAA-compliant and does not sell member data to advertisers or data brokers.

Insurance

How cover actually gets applied

Nothing is charged until your plan has been checked and you've seen the real number. If we can't bill your insurer, we tell you before you book, not after.

1 You enter your plan

Member ID, after matching

You give us your insurer and member ID once you've been matched — not before. Getting matched never requires insurance details or a card.

Takes about 2 minutes

2 We verify it

Checked with your insurer

We confirm eligibility, your behavioural-health benefit and your deductible status directly with the plan — no estimating from averages.

Usually within one business day

3 You see the number

Your real cost, before booking

Your per-session cost appears on screen before you confirm a time. If the plan doesn't cover us, you'll see the self-pay price instead and can decide from there.

Before anything is charged

In-network with most major plans

See full pricing →

Aetna Cigna UnitedHealthcare Blue Cross Blue Shield Optum Kaiser Permanente Humana Oscar Health Anthem Carelon

In-network status varies by state and by the specific plan within an insurer. Yours is confirmed against your own policy during verification.

Questions

Before you send it

Do I need to know what's wrong with me first?

No. You don't need a diagnosis, a label, or a tidy explanation to start. “Something is off and I don't know what” is a complete and common answer — a good part of early therapy is working out the question, not just the answer.

What if I don't have insurance?

Self-pay is $85 per session with no contract and no annual fee, and messaging-only is $49 per week. Choose “self-pay” above and you'll never be asked for insurance details.

How private is what I write in this form?

It's visible to the care coordinator matching you and, once you choose someone, the therapist you pick. It isn't used for advertising and isn't sold to anyone. You can ask us to delete it at any point, including before you book.

What if I fill this in and then change my mind?

Nothing happens automatically. You'll get three matches by email and no charge is possible until you book a session yourself. Ignoring the email is a perfectly acceptable outcome, and we'll send one reminder at most.

Can Haven help if I need urgent support tonight?

No — and we'd rather be clear than reassuring here. Haven schedules ongoing care and cannot respond in a crisis. If you need help urgently, contact your local emergency number, go to your nearest emergency department, or ask your local health service for the current crisis line where you live.

Ten minutes now, and someone answers.

If you need help right now, please don't wait for a match

Let's start with what brought you here

Thank you — that's the hardest part done.

How cover actually gets applied

Member ID, after matching

Checked with your insurer

Your real cost, before booking

In-network with most major plans

Before you send it