How often should I have my eyes examined?
Every two years for most adults. Every year if you are over 70, under 16, have diabetes or glaucoma, or wear contact lenses. We write to you when you are due, so you do not have to keep track of it yourself.
How soon can I be seen?
98% of appointments are booked within the week of asking, and we hold two slots every morning for people who need to be seen the same day. Friday evenings to 19:00 and Saturday mornings are the first to fill, so ask for those early.
Am I entitled to a free examination?
You are if you are under 16, under 19 and in full-time education, over 60, registered with diabetes or glaucoma, advised by a doctor that you are at risk of glaucoma, or receiving certain income-related benefits. Bring proof if you have it; if you do not, we can usually confirm entitlement at the desk. The three routes are set out in full above.
What actually is an OCT scan, and do I need one?
It photographs a cross-section through the retina, in the way a slice through a cake shows the layers a photograph of the top cannot. It finds thinning and swelling beneath the surface. We recommend it from 40 onwards, or at any age if there is glaucoma or macular degeneration in your family. It adds £30 and about fifteen minutes.
At what age should a child first be tested?
Three, or sooner if you notice an eye turning, persistent rubbing, or a family history of lazy eye. A child does not need to be able to read — we test with pictures and shape-matching games. Under-16s are free under the funded scheme.
Will my eyes be dilated, and can I drive afterwards?
Only if we need a wider view of the retina, and we will tell you beforehand so you can plan. Drops take about twenty minutes to work and leave vision blurred and light-sensitive for four to six hours. Do not drive during that time. Most examinations do not require them.
Can I bring a workplace eyecare voucher?
Yes, and we deduct its value at the counter rather than asking you to pay in full and claim it back. Bring the voucher code your employer issued. If the voucher covers less than the fee, you pay only the difference and we itemise it on the receipt.
What does contact lens aftercare involve?
A twenty-minute check every six months, included in the monthly plan. We look at the lens on the eye, check the cornea underneath for any oxygen stress, and re-measure the tear film. Wearing lenses without aftercare is the most common cause of the infections we see.
Can I take my prescription elsewhere?
Yes, and we hand it to you printed without being asked. It is your property by law. It is valid for two years, or one year if you are under 16 or over 70.
What if I need to cancel or move the appointment?
Call the practice and we will move it, at no charge, as many times as you need. We ask for a day's notice where you can manage it, purely so the slot can go to somebody on the same-day list. There is no cancellation fee.
Is the practice accessible?
Yes. Step-free entrance on the ground floor, both examination rooms on the same level, and a WC on the ground floor. Tell us on the form if you use a wheelchair, need an interpreter, or would prefer a quieter time of day, and we will set aside longer.
Something has changed suddenly — should I wait for an appointment?
No. Sudden loss of vision, a curtain across your sight, a burst of new floaters or flashing lights, or a painful red eye all need looking at the same day. Call the practice on 01865 447 210 and we will see you, or send you straight to the eye hospital if that is faster.